Technical Support

Technical Support

In today’s business realm, computers are the lifeline of business communication. For smooth business operation, tech support plays a very crucial role. Considering this fact, Prixim has come up with online technical support which could be availed from anywhere, anytime.

Here, you get real-time technical support to troubleshoot your PC issues over phone, e-mail and chat. Whether you are an individual and prefer working independently or have a small, middle or large scale business, we render you end-to-end solution for all your PC issues. .

Our experts boast necessary skills for the successful administration and resolution of the assorted PC related issues. Tech support for multiple brands of PCs, software and connected devices, Get in touch with our engineers. .

Services we offer are wide ranging and cover everything from Operating system support, PC set up support and Network set up support to Virus removal support, PC security support, Printer support, computer optimization support and more. .

We cater to the computer users from across the globe. Our tech support services include the following: .

Get insightful, reliable and accurate support from Prixim. We bring you our quality services providing you a cost benefit of around 50-60%. Your organization can leverage from the in-depth analysis of the market conditions and analytics we provide within a quick turnaround time. .

  • General customer support

    IT Help Desk, Asset & configuration management, User Management (Windows Platform), Security management and virus control, Performance management and reporting.

  • Tech support

    IT Help Desk for day to day support. This includes all types of support applications for troubleshooting of IT Products (desktops, PCs, Laptops, PDA, printers, storage devices, etc).

  • Product support

    Installation / Configuration / Troubleshooting – Onsite or Remote for various wireless networking products (VPN Routers, wireless routers, hubs, switches, cable/DSL/ADSL, bridges and wireless adaptors).

  • Application support

    1st Level user software application support – Desktop Applications, Microsoft products, MS SQL, IIS, ISA.CISCO.

  • Knowledge base management

    Incident management, ITIL

  • Remote troubleshooting of IT

    Remote troubleshooting of IT Infrastructure – Server monitoring, worldwide networks management, server maintenance support for Linux-based email, web proxy, VPN, Database, LDAP and other custom.