Quality Assurance

Quality is the foundation stone for any business!

Quality Assurance is a must for measuring capability and benefit of business processes. Through our Quality Assurance offering, we assist companies in identifying chance and deriving actions to better their processes, sales conversion and customer pleasure.

We also provide brilliant data with the help of our Quality Monitoring program that produces insight which will drive business improvements. An effective quality assurance model and plan help us deliver better sales results, upgrade customer experience, and make sure all regulatory and compliance requirements are met consistently.

All of our business process outsourcing communication is augmented by our quality assurance team to ensure that every interaction is positive and we are continually improving. We also leverage this information to uncover business intelligence data to understand customer perceptions on promotions, pricing and competitive offerings.

Quality Assurance Is The Key To BPO & KPO and We at Prixim is about automated workflow and embedded analytics that reduce manual work. Our analysts know that they are not just there to listen.

They are there to follow and implement the Six Sigma principle of: Define Measure, Analyze, Improve and Control.

Here are some of the highlights of Prixim approach towards providing high-quality performances to its Research and Analysis outsourcing customers:

  • We generate reports and reviews on accuracy and speed, conduct quality checks and training at regular intervals from the beginning to the end of the project to maintain our high quality standards.
  • All documents processed by our agents are sent to the Quality Assurance team and the client separately for their ratings.
  • A structured process is followed to obtaining, imparting and utilizing client feedback each time so that the same errors are never repeated.
  • Every member of our team has been trained to achieve the highest quality standards and timelines at every step in the process.
  • We use a well established and clearly defined project planning and control model to ensure that deliveries are made on time, every time.
  • Our extensive exposure to international projects gives us the experience to ensure quality levels demanded by Research and Analysis projects.
  • We only use licensed tools that give you the most accurate information.
  • Error checks are performed at the middle and end stages of the project to ensure correctness of the final result.
  • We understand data security better than anyone else. We respect client confidentiality and sign a Non-Disclosure Agreement (NDA) with the client.
  • We boast of a well-experienced team who are extremely skilled in their respective fields. The team is supported by academic achievements, unmatched creativity and the ability to adapt to different situations.