Utilities

  • Utility companies face cost saving imperatives, increasing demands of customers, regulatory requirements and environmental mandates in different countries. Furthermore, some utility and energy companies face budget constraints and a shrinking talent pool.

    Our end-to-end Business Process Management (BPM) solutions enable utility and energy companies to build robust and smarter processes, cut operational costs and manage industry complexities.

    Transform your utility retail business and customer care operations to thrive in the evolving energy ecosystem. With deep industry expertise in digital customer engagement, connected energy management services and customer platform solutions, we help utilities unlock business value from cost effectiveness, revenue assurance/extension and customer satisfaction. Outcomes include:

    • Reduced customer cost to serve and cost to acquire
    • Enhanced seamless digital customer experience
    • Increased customer engagement and satisfaction
    • Realized innovative customer solutions
    • Increased speed to market of new products/services
    • Identified new revenue models and streams