Application Support

Prixim Application SupportApplication Support Services

We are respected player in the Application Support Services segment and aim to constantly deliver value in achieving the business goals of our clients. Helpdesk models are designed so as to meet the needs of individual customers for successful outsourcing outcome.

This includes:

  • Multi-layered Support Solutions: Voice / Email / Chat / Web
  • Enabling Tools: CRM, Knowledge-base, Remote monitoring
  • Industry : Telecom

Level 1 Support

  • Functional Usage Support
  • Provisioning / Installation / Configuration
  • Email / Chat / Web support services

Level 2 Support

  • Line fault troubleshooting
  • Line fault repair (Coordination with field service team)
  • Email / Chat / Web support services

Consumer Hardware

  • Installation / Configuration Support
  • Consumer Hardware / Product Support Services
  • Product Registration / Activation
  • Functional Usage Support Services
  • Troubleshooting
  • Engineer dispatch
  • RMA/Warranty/Support

IT Software Support

  • Troubleshooting – L1/L2
  • Functional Usage Support Services – L1
  • I-M-A-C: Install, Move, Add, Change Support – L1/L2
  • Repair / Upgrade Issues
  • Engineer dispatch
  • System & Account Management – L1/L2
  • Warranty/ Post Warranty/ RMA support
  • AMC/ Cross/ Up selling of warranty and Spares