Product Support Services
Achieve Guaranteed Levels of Customer Satisfaction with Product Support Services
In this consumer-oriented world, where customer support and service is among the prime parameters of business success, having a broad service desk is not enough. You must invest in the well-defined Product Support Services to empower the valuable business-customer interactions. Prixim is here to make it easier by encouraging help desk support outsourcing rather than doing it yourself.
As we all know, IT outsourcing has many different aspects. Help desk support services is a small yet significant component of IT processes that companies outsource. In fact, it is one of the most outsourced services and often inspires organizations to outsource other business functions.
The Mission of Prixim’s Product Support is to:
- Lower the internal customer query resolution costs
- Offer Single-Call resolutions
- Manage the peak volumes
- Apply effective knowledge management tools for sufficient customer contact history
- Support business promotions
- Offer one window for servicing all kinds of customer interactions
Prixim’s Service Offerings Include:
- Product Help Desk
- Replacement / Warranty Support
- Up-Sell and Cross-Sell Services
- Payment Processing and Transaction Support
- Cater to your customers’ issues, queries and expectations faster, in a highly personalized manner and through proactive help desks.