Offshore technical support can no longer be treated as a peripheral process. It requires a dedicated and experienced team who will work around the clock to deliver higher value to customers.
Outsourcing technical support to offshore partners is an astute business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints such as –
- High labor costs and attrition rates among technical support staff
- Keeping infrastructure investments low
- Optimizing allocation of limited resources
- Need to relieve core resources of the organization from routine operations
Outsourcing technical support functions will greatly advantage who need to run the technological race under highly competitive market challenges, allowing them to focus on their core processes without compromising on customer service and support. Let a professional and dedicated team devote all their energy and expertise to providing technical support services. This will prove to be financially profitable for your company and give a boost to your customer satisfaction rate.
We offer a sustainable value proposition – a young and productive workforce, demonstrated superiority in handling business process outsourcing initiatives, sustained cost advantage. As one of the most popular outsourcing locations, We have a vast pool of highly educated, qualified, and skilled professionals who have the requisite domain knowledge. The country is renowned for its progress in the field of information technology. These features along with several others make Us an attractive company for outsourcing technical support services.
Types of Technical Support provided at Prixim
- Software usage / problems support
- Application / desktop queries
- Product related problems/queries
- Installation support
- Connectivity related problems
- Troubleshooting support
General customer support
IT Help Desk, Asset & configuration management, User Management (Windows Platform), Security management and virus control, Performance management and reporting.
IT Help Desk for day to day support. This includes all types of support applications for troubleshooting of IT Products (desktops, PCs, Laptops, PDA, printers, storage devices, etc).
Installation / Configuration / Troubleshooting – Onsite or Remote for various wireless networking products (VPN Routers, wireless routers, hubs, switches, cable/DSL/ADSL, bridges and wireless adaptors).
1st Level user software application support – Desktop Applications, Microsoft products, MS SQL, IIS, ISA.CISCO.
Knowledge base management
Incident management, ITIL
Remote troubleshooting of IT
Remote troubleshooting of IT Infrastructure – Server monitoring, worldwide networks management, server maintenance support for Linux-based email, web proxy, VPN, Database, LDAP and other custom.